Helpdesk
To all university staff and students:
- If you have an IT problem relating to the university, the Data Centre’s helpdesk (via email) or the Data Centre’s service office in room A 104 is the point of contact for practical enquiries regarding computer use. In general, however, we recommend that you first check our FAQs to see if there is a solution to your IT problem.
Additional support for teaching staff and staff in a specific Faculty:
- If you encounter any problems, please contact your Faculty’s IT and/or Moodle coordinators (registration required) first. They will usually be able to assist you more quickly, as subject-specific details are often only known to them.
IT officers in the Faculties and degree programmes
IBA
IBA-EDV
Email: iba-edv@hs-worms.de
IM/HM
Sigrun Laumann
Email: laumann@hs-worms.de
Computer Science
Computer Science Laboratories
Email: inflabore@hs-worms.de
Tourism/Transport
Jürgen Kaiser
Email: kaiser@hs-worms.de
Taxation / University Library / all subject areas, centres and departments of the university
Please contact the Data Centre helpdesk.
Contact the Data Centre
Opening hours
Service office at Worms University of Applied Sciences, Building A, 1st floor, Room 104
- Monday to Thursday:
08:00–12:00 and 12:45–16:00 - Friday:
08:00–12:00 and 12:45–14:00
Information on how to get in touch
It will make it much easier for us to process your enquiry if you follow these guidelines:
- Subject: Problem with the software application (e.g. university account)
- Content: A detailed description of your problem, including at least the username you are using and, if possible, a screenshot
- Email sender: Please use the webmail service or email client with your university email address wherever possible
- Our email address: helpdesk@hs-worms.de
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